Getting duped online by a cybercriminal is infuriating. You let your guard down for a minute and the thieves find their way in to your machine.

And then the “fun” begins if ransomware is involved. Hopefully you have your data backed up, but if not now starts the dance with those who have ultimately taken you hostage. Ransomware is obviously analogous to kidnapping, and dealing with the perpetrators can feel much like negotiating with a jumper standing on the edge of high-rise roof.