Deloitte has uncovered a shift in business priorities from “business performance” to “customers,” with 57 percent of chief information officers choosing “customers” as their top priority, compared to only 45 percent last year. “Customer” remained the top priority for eight of the 10 industries represented in the survey.

Only 45 percent of CIOs stated their information technology organization is involved in delivering customer experience through IT capabilities, and 28 percent of CIOs feel their IT organizations are below average in their digital skill sets.