Webroot Wins Gold in Best in Biz Awards 2016

Webroot, the market leader in next-generation endpoint security and cloud-based collective threat intelligence, has been named a gold winner by Best in Biz Awards in the Most Customer Friendly Company of the Year category. With over 20 million devices protected around the world, Webroot’s global support team takes extreme pride in offering unwavering best-in-class customer support.

Webroot’s solutions harness the power of cloud-based collective threat intelligence derived from millions of real-world devices to stop threats in real time and help secure the connected world. Webroot’s award-winning SecureAnywhere® endpoint solutions and BrightCloud® Threat Intelligence Services protect tens of millions of devices across businesses, home users, and the Internet of Things.

“It is an honor to be recognized for our commitment to customer satisfaction and support with this Best in Biz Award,” said Amy Wiley, vice president engineering services at Webroot. “This award demonstrates how our support team always goes the extra mile to ensure a customer’s issue has been resolved completely. With a consistent customer satisfaction rating of 96 percent for the past 5 years, we understand the importance of providing excellent service in a manner that focuses on the needs of our customers.”

Webroot offers 100 percent free telephone support for all our customers and utilizes a ‘follow the sun’ support approach with offices in each major English speaking region, with our headquarters in Colorado and satellite offices in Dublin, Ireland, Bracknell, UK and Sydney, Australia. Webroot offers a lively online community at where customers can get involved in discussions about the product or general IT security concerns, ask questions, and submit feature requests. The community is moderated by Webroot employees as well as customers who are enthusiastic Webroot product evangelists that help weigh in on topics to ensure the discussions are helpful, valuable and on topic.

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