Woburn, MA – February 24, 2023 – Kaspersky today announces the launch of Successive Plus MSA, a brand new Maintenance Service Agreement (MSA) exclusive to Kaspersky’s Managed Service Provider (MSP) community in the U.S. and Canada. This new offering will provide MSPs with superior support for their clients by protecting them with world-class assistance from Kaspersky’s local team of certified engineers for a low monthly cost.
A direct result of partner feedback, Successive Plus MSA offers a more flexible model for MSPs that need assistance with configuration and best practices, as well as 24×7 support for critical issues. Key benefits of this offering include priority support line for all break/fix incidents, around the clock priority support line for Severity 1 issues support from a local team of senior certified engineers and more.
Successive Plus MSA is broken down into four categories of severity. Severity one incidents include those that make a business completely inoperable. Severity two cases are for businesses that have been severely impacted to the point of infection on non-critical endpoints. Severity three incidents are for businesses that have been impacted but remain functional. Lastly, severity four cases are for businesses that have general requests for non-critical issues, product information, etc.
“I am thrilled to announce this new, enhanced support program for our North American MSPs,” said Trevor Serebro, MSP and distribution territory channel manager for Kaspersky North America. “At Kaspersky, we understand that running a MSP business is not an easy task, especially in the current climate when the market is so challenging. Our goal for this improved support offering is to take our MSP Program to the next level and differentiate ourselves from competitors in the space. We know that MSPs have choices, so being able to offer partners one of the most effective cybersecurity solutions on the market paired with our award winning North American Support Team makes this a win-win for our partner community.
Successive Plus MSA is now available for new and existing MSPs for a low monthly subscription fee and is available for a wide range of Kaspersky products and solutions including Kaspersky Endpoint Security Cloud, Kaspersky Endpoint Security for Business, Kaspersky Endpoint Detection and Response Optimum, Kaspersky Optimum Security, Managed Detection and Response, Kaspersky Security for Microsoft Office 365 and more.
For additional information about the offering, please visit our website or learn more via our service offering sheet.