Woburn, MA – May 15, 2019 – Kaspersky Lab North America announced today that the company received a Gold Stevie® Award in the ‘Customer Service Department of the Year’ category in the 17^th annual American Business Awards®. This is the company’s third consecutive win for the Support and Services department, continuously improving in standings year over year.

Kaspersky Lab’s award-winning Support and Services department is comprised of dedicated technical engineers who support all customers based on individual needs. This is accomplished through free technical support via phone, chat and web, as well as extensive online resources and proactive monthly communications to customers on trends, tips and product lifecycle updates. The company also offers a large selection of premium technical support, and a wide range of professional services and training offerings. To deliver these specialized offerings and strive to deliver the best support possible, the team participates in aggressive training and certification programs for product, industry technology and complements these hard-skills with constant customer care training.

As a result of these efforts, the Kaspersky Lab North America Support and Services team was also recognized for the fourth consecutive year with the highest levels of certifications in ‘Support Staff Excellence’ by the Technology Services Industry Association (TSIA), the leading association for today’s technology and services organizations.

“As a leader in the cybersecurity industry, Kaspersky Lab perpetually ensures that our customers are our top priority,” said Anthony Bellia, vice president, support and services, Kaspersky Lab North America. “Our team continuously sets high standards, delivers quality service and earns all-time highs in customer satisfaction ratings. Exceeding in our accolades in this category recognizes those achievements and our ongoing commitment to our end users.”

The Stevie American Business Awards are the U.S.’s premier business awards program. More than 3,800 nominations from organizations of all sizes and in nearly every industry submitted for this year’s consideration. Over 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

“The nominations submitted to The 2019 American Business Awards were outstanding,” said Michael Gallagher, president and founder of the Stevie Awards. “They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape.”

For the full list of 2019 Stevie winners, please visit www.StevieAwards.com/ABA.