Robotic Process Automation (RPA) is a powerful, emerging technology and a hot topic of conversation. Despite the buzz, many people remain fuzzy on understanding the specifics. Does RPA mean that organizations will soon employ armies of futuristic robots to do the work that humans once did (remember the movie I, Robot)?

Not quite. Let’s start with a definition. RPA is “the use of software with artificial intelligence and machine learning capabilities to handle high-volume tasks that previously required a human to perform.”