The modern workplace is changing at a pace never seen before in history. A lot of this stemmed from COVID and remote work necessities, with 74% of CFOs noting they’ve adopted some kind of telecommuting policies due to coronavirus challenges. Now, more than ever, the employee experience (EX) is critical for keeping us connected and productive. That applies not just from a company growth perspective, but from a cybersecurity one.
EX is a combination of three things: Policies, environment/culture, and tools. The key to addressing all three lies in empathy, as discussed in the book Empathy In Action: How to Deliver Great Customer Experiences at Scale, by Tony Bates and Dr. Natalie Petouhoff.