Zoom was a popular online conferencing application before COVID-19 infected the world, but the pandemic drove usage of the service to astronomical levels. Before the virus spread, the platform garnered about 10 million meeting participants a day. By March, that number was 200 million a day. “[W]e did not design the product with the foresight…

With social distancing and quarantine measures implemented around the globe, people quickly started searching for effective means of communicating with each other. With its reported ease of use and attractive pricing, Zoom quickly rose in popularity — and people quickly figured out that Zoom’s developers weren’t fully prepared for the level of scrutiny it would…